Cancellation & Refund Policy
How subscription cancellation and refunds work.
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Cancelling
You can cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.
Refunds
- The first paid month may be refunded in full if you ask within 7 days of your first charge and have not used the service materially.
- Other charges are not refunded for partial months, but we will correct billing errors and duplicate charges promptly.
- If we cannot provide the service for a significant period for reasons within our control, we will credit or refund the affected time.
- Approved refunds are returned to the original payment method within 5–7 working days. A credit note is issued for the GST.
Failed payments
If a renewal fails we retry and email you. If it is not resolved after the 7-day grace period your store moves to the Free plan. It stays online within the Free limits, and products above the Free limit are set to draft. Your data, orders and customers are kept so you can upgrade again at any time.
Questions
Write to [to be set]. See also the Grievance Redressal page.